Snaplogix Operating Procedures

I. Introduction

• Purpose: This document outlines Snaplogix’s operational procedures and client service commitments, ensuring clear expectations and consistent, high-quality service delivery.
• Scope: These procedures apply to all client interactions and projects undertaken by Snaplogix.
• Core Values: Snaplogix is built on:
  • Client Focus: Prioritizing client needs and exceeding expectations.
  • Quality & Reliability: Delivering top-tier, dependable solutions.
  • Transparency & Communication: Maintaining open and honest communication.
  • Innovation & Expertise: Utilizing the latest technologies and best practices.

II. Project Management & Communication

• Project Onboarding: A clear onboarding process will be followed for each new project, including:
  • Initial consultation to understand client needs and objectives.
  • Formal project proposal outlining scope, deliverables, timelines, and budget.
• Communication: Regular communication is crucial. Snaplogix commits to:
  • Designated communication channels (e.g., email, phone, messaging apps).
  • Regular progress updates (frequency to be agreed upon with the client).
  • Prompt responses to client inquiries.
• Project Management Methodology: Snaplogix utilizes a flexible project management approach, often adapting Agile principles for iterative development and client feedback. This includes:
  • Clearly defined milestones and deliverables.
  • Regular check-ins and progress reviews.
  • Flexibility to accommodate reasonable changes within the project scope.

III. Service Delivery & Quality Assurance

• Website Development: Snaplogix follows industry best practices for website development, including:
  • Responsive design for optimal viewing on all devices.
  • SEO optimization for improved search engine visibility.
  • Accessibility considerations for users with disabilities.
  • Cross-browser compatibility testing.
  • Optional hosting services with complete maintenance and automated renewals.
• Application Development: Snaplogix adheres to secure coding practices and rigorous testing procedures for application development, including:
  • User acceptance testing (UAT) to ensure client satisfaction.
  • Performance testing to ensure optimal application performance.
  • Security audits to identify and mitigate potential vulnerabilities.
• Quality Assurance: Snaplogix is committed to delivering high-quality solutions. Quality assurance measures include:
  • Code reviews.
  • Thorough testing at each development stage.
  • Client feedback and approval at key milestones.

IV. Client Support & Maintenance

• Ongoing Support: Snaplogix offers ongoing support and maintenance packages to ensure the continued performance and security of delivered solutions. These packages can include:
  • Regular security updates.
  • Content updates.
  • Technical support.
  • Performance monitoring.
• Response Times: Snaplogix aims to respond to client support requests within 48 hours for standard support and within 12 hours for critical issues.
• Issue Resolution Process: A clear process is in place for handling and resolving client issues, including:
  • Acknowledgement of the issue.
  • Investigation and diagnosis.
  • Implementation of a solution.
  • Follow-up to ensure client satisfaction.

V. Intellectual Property & Confidentiality

• Intellectual Property: Ownership of intellectual property is clearly defined in project contracts. Typically, clients own the final delivered product, while Snaplogix retains ownership of any pre-existing code or tools used in the development process (unless otherwise agreed upon).
• De Facto Marketing: Snaplogix reserves the right to add very minimal self-branding to all its intellectual property. Exceptions to the same can be made provided the terms of the arrangement are set by Snaplogix.
• Confidentiality: All client information is treated as strictly confidential. Non-Disclosure Agreements (NDAs) are available upon request.

VI. Payments & Contracts

• Payment Terms: Payment terms are outlined in project proposals and contracts. Typically, this involves a deposit upfront, with subsequent payments based on project milestones or completion.
• Contracts: Formal contracts or agreements are used for all projects to clearly define scope, deliverables, timelines, payment terms, and other important details.

VII. Revisions and Updates

These operating procedures will be reviewed and updated periodically to reflect changes in technology, best practices, and client feedback.